Frequently Asked Questions

General

Do I need to be a great DIY’er to use Roomix?

Not at all! Our kits are super easy-to-use. Roomix is right for you if you’re completely new to DIY, you're trying a new type of project or you just like the convenience of having everything delivered to your door.

Are the kits safe for children?

We don’t recommend that children use our kits. They contain things which could be dangerous for kids, like saws, hammers, glue and nails.

Can I buy and replace individual items? 

You can buy individual items from our Tools & Supplies page. If something breaks or you run out of something, contact us about a replacement at hello@roomix.com

What if I get stuck? 

If you get stuck using our video and illustrated guides we’re on hand to help. Use the live chat function on the site, orWhatsapp us.

Do you offer any support for the set up or installation of my item?

We’ve partnered with Taskrabbit for help with installation and assembly. If you add ROOMIX10 at checkout with Taskrabbit you will get a special Roomix discount applied to your booking. Find out more about our partnership with Task Rabbit here.

What is your returns policy?

You can find out more at our shipping and returns policy page.

Shipping & Returns

Will I be able to track my delivery?

Tracking details will be shared with you once the order has been dispatched. Once the order has been dispatched to most up to date information will be via your courier.

How much is shipping?

For orders over £200 our shipping is free*. For orders less than £200, our shipping is charged at £9.99 for most of our items. *Unfortunately our courier service ParcelForce does not classify Scotland as within mainland UK (we don't understand it either!)... but this means that it costs us much more to send our products to Scotland. Therefore, we cannot extend our free shipping offer to orders from Scotland or Northern Ireland.

How long will my customised or made-to-measure orders take?

Products customised to length e.g. custom cut timber, shelving or personalised products, will be delivered in 7 - 14 working days. Floor bed orders are hand built to order and take between 8-12 weeks to be delivered. Once dispatched use your tracking link for estimated delivery dates.

How long will my customised or made-to-measure orders take?

Unfortunately we do not offer international delivery at this stage.

What is your returns policy?

You can find out more at our shipping and returns policy page.

Products

Wall Panelling

Wall Panelling

What do I get in a wall panel kit?

Our kits come with everything you need to complete your project. That means just the right amount of materials, plus tools and an illustrated guide to take you through your project step-by-step. To see what exactly you will receive check out the ‘what’s in the kit’ section on the relevant product page. If you’ve used our visualiser tool, you will also receive a PDF of your personalised layout plan with the exact measurements needed for your project.

How does the MDF arrive?

All of our MDF comes in packs of 120cm lengths. This enables us to keep within courier limits and offer a competitive delivery service across the UK. Therefore if you have a panel design that is above 120cm in height there is some assembly required. Don't worry though we provide everything you need to join the pieces and make it look like one seamless piece of MDF.

Will I need to cut the wood?

There is some trimming needed to fit to your space but everything you need to do this is in the installation tools and our How To Guide gives some simple steps with illustrations if you need it. We also provide a custom cutting service! Add this to your basket and we'll cut the wood precisely as you need it, ready for installation once you receive it.

Is the wood primed?

The wood is not pre-primed however there is a pot of wood primer and a brush in the installation tools and materials so you can easily do this when installing the wall panels.

How thick are the wood panels in the panelling kits?

Our panel sizes have been carefully chosen with help from customers and our community. MDF panels come in 6mm thickness as standard. Some of the kits will have a small number of MDF panels at 3mm to add as a trim and to cover any gaps.

How do I wall panel on multiple walls?

Currently one kit = one wall. If you have multiple walls then you will need one kit per wall. Make sure you get the right sized kit for the wall you are panelling. If you need further assistance, contact us here and our interior designers can help with full room designs.

Can I custom design my Shaker wall panels?

Yes of course! Check out our awesome Wall Panel Design Tool to configure the panels exactly how you like it. If you have any other specific customisation requests, you can contact us at hello@roomix.com

How long does it take to install wall paneling?

Our wall panels will take approximately 1.5 days to install. You can make it even faster if you get your wood custom cut (for an additional price) so you won't need to saw the wood yourself!

Can wall paneling be installed in any room?

Yes! Our wall paneling can be installed in virtually any room, including living rooms, bedrooms, offices, and even bathrooms or kitchens.

When will my wall panels be delivered?

Your wall panel will arrive in 3-5 working days. You will be able to track it's progress once you place an order. Custom cut items will take 5-12 working days. Contact us for estimated dispatch dates.

Do I have to buy the whole kit?

You don't need to buy the whole kit if you don't need it. We have a range of panel back and panel mould that you can buy individual which you can see here.

Can I get my panels cut to my measurements?

Yes of course, just add custom cutting to your basket and one of the team will be in touch to help with your design. Alternatively contact hello@roomix.com

Radiator Covers

Radiator Covers

Can I make a bespoke or custom request?

If you want bespoke or custom requests, please send us an enquiry at hello@roomix.com and we'll help you out.

Are radiator covers safe for kids?

Yes! Radiator covers help to make it safer for your children as it prevents them from touching the hot radiator surfaces.

Does having a radiator cover affect the amount of heat coming from the radiator?

Our radiator covers are specifically designed with top heat vents to help distribute the heat around the room.

Can I paint my radiator cover?

Yes, your radiator cover can be painted if you select the 'Unfinished' finish, however make sure to use heat-resistant paint to protect the cover.

When will my radiator cover be delivered?

Our radiator covers are all custom made and will be delivered in 5-12 working days. You will be able to track it's progress once you place an order. Contact us for estimated dispatch dates.

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