Privacy Policy

We value your privacy rights. This Privacy Notice outlines our identity, the methods we use to collect, share, and utilize your personal information, and how you can assert your privacy rights. This Privacy Notice is applicable solely to the personal information we gather through our website at www.luxowood.co.uk ("Website"). If you have any inquiries or concerns regarding our handling of your personal information, please reach out to us using the contact information provided at the end of this Privacy Notice. What personal information do we collect and why? The personal information we may gather about you generally falls into the following categories: Information that you provide voluntarily Certain sections of our Website may request that you voluntarily provide personal information; for instance, we may ask for your contact details to register an account, subscribe to our marketing communications, or submit inquiries. The personal information requested and the reasons for its collection will be clearly communicated to you at the time of request. Information that we collect automatically Upon visiting our Website, we may automatically collect specific information from your device. In certain jurisdictions, including those within the European Economic Area, this information may be classified as personal information under relevant data protection regulations. Specifically, the automatically collected information may encompass details such as your IP address, device type, unique device identification numbers, browser type, general geographic location (e.g., country or city-level), and other technical data. Additionally, we may gather information regarding your device's interactions with our Website, including accessed pages and clicked links. Collecting this information allows us to gain a better understanding of the visitors to our Website, including their locations and interactions.

Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including Facebook or Instagram), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.  

The types of information we collect from third parties include your name or email address and we use the information we receive from these third parties to provide you with customer service or keep you up to date with relevant communications.

 

Who do we share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information. Our current service providers and partners include:
    1. Shopify plus relevant applications
    2. Google Analytics
    3. Hotjar
    4. Tagembed
    5. Meta
    6. Pinterest
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other person with your consent to the disclosure.

 

Legal basis for processing personal information 

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.  

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.  

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).  

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.  We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us by emailing us at sales@luxowood.co.uk

 

Cookies and similar tracking technology We utilize cookies and similar tracking technologies (collectively referred to as "Cookies") to gather and utilize personal information about you, including for the purpose of delivering interest-based advertising. For additional details regarding the types of Cookies we employ, the reasons for their use, and how you can manage Cookies, please refer to our Cookie Notice [link]. How do we ensure the security of my personal information? We implement suitable technical and organizational measures to safeguard the personal information that we collect and process about you. The measures we adopt are intended to provide a level of security that is commensurate with the risk associated with processing your personal information. International data transfers Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. Specifically, our Website servers are situated in the United Kingdom and the EU, while our group companies, third-party service providers, and partners operate within the EU and the US. This indicates that when we collect your personal information, it may be processed in any of these jurisdictions. Nevertheless, we have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Notice. Data retention We retain the personal information we collect from you as long as we have a legitimate business need to do so (for instance, to provide you with a service you have requested or to comply with relevant legal, tax, or accounting obligations). When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it, or if that is not feasible (for example, if your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion becomes possible.

 

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us by emailing us at sales@luxowood.co.uk

 

The data controller of your personal information is Luxo Wood.